Refund & Cancellation Policy
We strive for total clarity and fairness in all commercial transactions. This policy outlines our refund criteria, subscription cancellation procedure, and billing terms.
1 Platform Services Overview
LamarX provides software-as-a-service (SaaS) solutions designed for agricultural exporters and traders. Services include container shipment evidence storage, daily Al Aweer & Gulf market intelligence reports, bundle-wise sales reconciliation, and digital settlement calculations.
2 Free Trials & Live Demonstrations
We encourage all prospective clients and exporters to schedule an interactive platform walkthrough with a LamarX Trade Expert or test introductory features prior to purchasing paid subscription tiers. This allows you to evaluate our tools and verify suitability for your export corridors before committing to paid billing.
3 Refund Eligibility Criteria
You may be eligible for a full or partial refund under the following specific circumstances:
If you were accidentally billed multiple times for the same subscription period or transaction due to a payment gateway timeout or processing error, we will immediately refund the duplicate charge in full.
If you purchase a new paid subscription and experience sustained, critical technical inability to access core LamarX features during the first 7 days of activation due to an unresolved outage on our server infrastructure, you may request a 100% refund of that billing cycle.
If an annual or monthly renewal processed automatically and you notify us within 48 hours of the charge without creating new container records or utilizing evidence slots in the new cycle, you are eligible for a full refund minus any third-party payment gateway transaction fees.
4 Non-Refundable Situations
Refunds are not granted in the following scenarios:
- Consumed Services: Subscriptions where container allocations, digital evidence ledgers, or daily Al Aweer market feeds have been actively utilized during the period.
- Mid-Cycle Cancellations: If you cancel mid-way through a billing cycle, you will continue to have full access until the cycle expires; prorated cash refunds are not issued for unused partial periods.
- Physical Trade Losses or Commercial Disputes: LamarX is an evidence and software platform, not an insurer or trade underwriter. Disagreements between exporters and buyers concerning fruit spoilage, quality grades, market price dips, or freight demurrage do not qualify for software subscription refunds.
- Failure to Comply with Terms: Accounts suspended or terminated due to fraudulent activity, falsified trade documentation, or breach of service terms.
5 Subscription Cancellation Procedure
You can easily cancel your recurring subscription at any time without penalty:
Self-Service: Log into exporter.lamarx.in > Go to Account Settings > Subscription & Billing > Click Cancel Plan Renewal.
Effect of Cancellation: Cancellation stops all future scheduled charges. Your account remains fully active until the expiration date of your current paid billing period.
6 Subscriptions Purchased via Google Play
For users who purchase or upgrade subscriptions within the LamarX Android application using Google Play In-App Billing:
Managing & Cancelling Google Play Subscriptions:
- Open the Google Play Store app on your Android phone or tablet.
- Tap your Profile icon at the top right.
- Select Payments & subscriptions > Subscriptions.
- Select LamarX and tap Cancel subscription.
- Follow the on-screen prompts to confirm cancellation.
7 How to Submit a Refund Claim
To submit a refund request for web invoices or direct bank subscriptions:
- Send an email to contact@lamarx.in with the subject: "Refund Request - [Your Registered Email or Account ID]".
- Provide the Invoice Number, Transaction Reference / Order ID, Date of Payment, and a brief description of why you are requesting a refund.
- Attach relevant proof of payment or screenshot if reporting a duplicate debit.
8 Turnaround & Payout Timelines
9 Billing Assistance & Inquiries
If you have any questions regarding invoices, GST/VAT receipts, or custom enterprise billing terms, please reach out to our finance team: